Service Support

1. 24/7 Technical Support

Our professional engineering team is available 24/7 to provide fast technical support via online meetings, email, or phone. We ensure quick responses to any issues during pre-sales and after-sales.

2. On-Site Engineer Assistance

We assign experienced engineers to customer job sites when necessary, ensuring accurate installation guidance, commissioning, and troubleshooting support on site.

3. Custom Solution Consultation

We offer full customization consulting, including technical solution design, electrical layout, and switchgear configuration tailored to your application and environment.

4. Complete Documentation & Training

We provide detailed operation manuals, wiring diagrams, and training materials. Online or on-site training is available to ensure smooth operation and maintenance by your team.

5. Spare Parts & Long-Term Maintenance Plan

We maintain a strong spare parts inventory for fast replacement service and offer long-term maintenance contracts to maximize equipment uptime.

6. Global Logistics & Warranty Service

Support includes coordinated global shipping, customs assistance, and a clear warranty policy (1–3 years depending on product). Warranty claims are handled promptly with transparent procedures.

7. ISO-Certified Quality and Safety

All products and services follow ISO9001, ISO14001, and ISO45001 standards, ensuring quality assurance and operational safety for your peace of mind.